At NATION LEATHERS, we are dedicated to offering premium-grade leather jackets crafted with precision, passion, and exceptional attention to detail. Each piece reflects our brand philosophy: durability, craftsmanship, and individuality. We strive to provide our customers with a seamless shopping experience rooted in clarity, fairness, and exceptional service.
This Refund & Return Policy outlines the conditions, processes, and standards that apply when purchasing from NATION LEATHERS. Our goal is to ensure transparency, establish clear expectations, and protect both you as a valued customer and our craftsmanship-driven operations.
By shopping with NATION LEATHERS, you acknowledge that you have read, understood, and agree to the terms described below.
1. Eligibility for Returns and General Conditions
NATION LEATHERS accepts return requests for eligible items within 3 days of the delivery date. To qualify for a return, an item must meet all the following criteria:
1.1 Condition of the Item
Your jacket must be returned in the same condition in which it was delivered. This includes:
▪ Unused and unworn condition
▪ No creases, stains, odors, scratches, or wear
▪ All tags, labels, authenticity cards, and packaging intact
▪ No alteration, modification, or personalization
Because each jacket is meticulously crafted, we have strict quality standards to ensure the integrity of our leather products. Any item that shows signs of use or handling beyond what is necessary to inspect the product may be rejected or subject to a partial refund.
1.2 Return Window
You must initiate a return request within 3 days from the date the item was delivered, as confirmed by the carrier tracking information. After 3 days, we are unable to process return requests unless the item is defective upon arrival.
1.3 Proof of Purchase
A valid order number, receipt, or purchase confirmation email is required. Items without proof of purchase cannot be refunded or exchanged.
1.4 Non-Returnable Items
The following categories are not eligible for returns due to hygiene, customization, or final-sale status:
▪ Custom-sized or custom-designed jackets
▪ Engraved, monogrammed, or altered products
▪ Clearance, final-sale, or promotional items clearly marked as non-returnable
▪ Gift cards or promotional vouchers
Please review all product details carefully before placing a custom order, as these items are made specifically for you and cannot be restocked or resold.
2. Refunds and Financial Processing
NATION LEATHERS processes refunds in accordance with U.S. e-commerce regulations and fair business practices. Once your returned item is received and inspected, you will be notified of approval or denial via email.
2.1 Refund Amount
If approved, refunds are processed for the product price only.
Shipping charges are non-refundable, except in cases where the item is defective, damaged upon arrival, or incorrect.
Refunds are returned to the original payment method used at checkout. Depending on your bank or payment provider, credit may take 5–10 business days to appear in your account.
2.2 Partial Refunds
A partial refund may be issued if:
▪ The item shows minor wear or handling
▪ Packaging or accessories are missing
▪ The return is requested after the recommended timeframe but within a reasonable grace period
Partial refund amounts vary based on the condition of the returned item.
2.3 Non-Refundable Situations
We reserve the right to refuse a refund if:
▪ The jacket has been worn
▪ There is visible damage such as scratches, scuffs, or stains
▪ The leather shows signs of stretching or creasing caused by use
▪ Any components (tags, labels, packaging) are missing
▪ The return request was made after 3 days without a valid reason
If a refund is denied, the item may be sent back to you upon request, and additional shipping charges may apply.
3. Damaged, Defective, or Incorrect Items
Your satisfaction is our priority. If you receive an item that is damaged, defective, or not the jacket you ordered, please notify us within 3 days of delivery.
3.1 Required Documentation
To process your claim, please provide:
▪ Your order number
▪ A clear description of the issue
▪ Photos or video showing the defect, damage, or incorrect item
3.2 Resolution Options
If your claim is verified, you may select one of the following options:
▪ A full refund including shipping costs
▪ A replacement jacket at no additional cost
▪ Store credit equal to the full order value
Please note that normal leather variations—such as natural grain differences, minor texture variations, or slight color nuances—are inherent to genuine leather and do not qualify as defects.
4. Return Shipping Responsibilities
Unless your jacket was defective or incorrect, customers are responsible for return shipping charges. This helps ensure that pricing remains fair for all customers.
4.1 Shipping Method
We strongly recommend using a tracked, insured shipping service. Leather jackets are valuable items, and NATION LEATHERS is not responsible for loss or damage that occurs during return shipping.
4.2 Shipping Cost Deductions
If a prepaid return label is provided at your request, the cost of return shipping may be deducted from your refund total.
5. Exchanges
We understand that sizing can vary by leather type, jacket cut, and customer preference. NATION LEATHERS offers exchanges for alternative sizes, colors, or styles, subject to availability.
5.1 Exchange Eligibility
To be eligible:
▪ Your jacket must meet the same return conditions as outlined above
▪ Your exchange request must be submitted within 3 days of delivery
5.2 Exchange Shipping
For sizing or preference-based exchanges:
▪ Customers are responsible for return shipping
▪ Replacement shipping may be free or discounted depending on region or promotion
5.3 When Exchange Is Not Possible
If the requested item is out of stock, discontinued, or custom-made, we will offer alternatives such as store credit or a refund (subject to refund policy terms).
6. Order Cancellations
Orders can be canceled free of charge within 12 hours of purchase, provided the order has not been processed or shipped. If the order has already left our fulfillment center, cancellations are not possible.
6.1 Post-Dispatch Cancellations
Once an order ships, it must follow our standard return policy.
6.2 Custom Orders
Custom-made jackets cannot be canceled once production has begun, as materials and labor are allocated specifically for your item.
7. Non-Deliverable or Returned-to-Sender Packages
In cases where a package is returned due to customer errors or failures, including:
▪ Incorrect or incomplete address
▪ Failure to accept or pick up the package
▪ Refusal of delivery without valid reason
A refund will be issued minus shipping fees, once the item is returned to our facility.
If reshipment is requested, additional shipping charges will apply.
8. Quality Assurance Standards
NATION LEATHERS performs a multi-step quality inspection before every shipment:
1. Leather quality check
2. Stitching and seam inspection
3. Hardware test (zippers, buttons, clasps)
4. Fit and finish review
5. Packaging and labeling audit
Despite these advance checks, issues can occur during transit or storage. We encourage customers to inspect their jackets upon delivery and contact us immediately if there are concerns.
9. Understanding Genuine Leather Variations
As a leather-focused brand, we emphasize that genuine leather is a natural material. Minor variations in:
▪ Color
▪ Texture
▪ Grain pattern
▪ Softness
▪ Patina development over time
…are normal characteristics and enhance the uniqueness of each jacket. These natural qualities do not qualify as defects and may differ slightly from product photos.