Refund & Return Policy

Return window

You may return any stock piece within 30 days of delivery. Start a return by emailing support@nationleathers.com with your order reference; we reply with return instructions within one business day.

Condition

Items must be unworn, unaltered and unwashed, with all original tags attached and in the original packaging. Pieces that show wear, odour or alteration cannot be refunded.

Made-to-measure pieces

Jackets cut to your own measurements are produced for you alone and cannot be returned for a change of mind. If the finished piece does not match the measurements you submitted, or arrives faulty, we will remake or refund it at our cost.

Faulty or wrong items

If a piece arrives damaged, faulty or is not what you ordered, contact us within 14 days of delivery with photographs. We cover return shipping and either replace the item or refund it in full.

Return shipping

For change-of-mind returns the buyer pays return shipping. For faulty, damaged or incorrect items we pay it. We recommend a tracked service — we cannot refund a parcel that does not reach us.

Refunds

Refunds are issued to the original payment method — PayPal or the card used — within 5 business days of the return being received and inspected. Your bank or PayPal may take a few days more to show the funds. Original shipping is refunded only on faulty or incorrect items.

Cancellations

Orders can be cancelled free of charge before they ship. Once a made-to-measure piece has entered production it can no longer be cancelled.

Contact

NATION LEATHERS LLC, 1209 Mountain Road, Pl Ne Ste R, Albuquerque, NM 87110 · support@nationleathers.com